COMPANY POLICY
(Re: Shipping Policy / Return Policy / Company Policy)

Shipping Policy:

In order to give you the Best Shipping Rate without over or under charging, we use two Services: UPS and US-Mail. Please note, we don't 'ship for a 'profit' - we ship nationwide (within the United States) as a service to you.

Within the United States, our standard way of shipping is UPS Ground. If you receive a package that has been partially damaged in transit, we will replace the damaged part of the shipment under one condition: You MUST keep the package in it's original box and show it to the UPS Driver, (yes, even sticky honey) so he/she can VERIFY the damage. UPS has experienced way too many costly 'False Claims', and now require personal inspection of ANY damage caused in transit before sending claim forms.

PLEASE NOTE: You MUST INSPECT SHIPMENT IMMEDIATELY UPON RECEIPT. We will NOT honor any complaints AFTER 7 DAYS of receipt of package for ANY REASON AT ALL.

Next Day Air, 2nd Day Air, 3rd Day Air Shipments:

1. If you placed your order after UPS pickup time, your order will go
    out the next day.The day you placed your order, can not be
    counted as the starting date of the shipment.

2.  What to do, if your package arrived a day late: Call us first at
    Tel: 1-800 395 2196. We will call UPS for you, to find out why
    your package was delivered late. IF your package was delivered
    late, due to extreme weather conditions, such as winter storms,
    blizzards, ice-storms, hurricanes, tornadoes, earthquakes, floods,
    high winds, or any other weather condition that inhibits UPS
    Airplanes and Trucks to safely conduct their business, UPS does
    NOT issue a refund. These severe weather conditions are 'not in
    their control', therefore UPS will NOT issue refunds, caused by
    such conditions.

Please Note: MANUKA HONEY USA is NOT the shipper, therefore we can not issue you a refund, if your package was delivered a day late, due to severe weather conditions - NO EXCEPTIONS. We thank you for your understanding in this matter. The Management at MANUKA HONEY USA.

To place your order now, please go to:
www.manukahoneyusa.com/SecureShopping.htm

Packages to Alaska and Hawaii are shipped by US Air Mail. 

Shipping to CANADA and OTHER COUNTRIES:

Please be aware that MANUKA HONEY USA charges for PRODUCTS and SHIPPING only. CUSTOMS may charge you an additional fee to 'import' Manuka Products into your Country. We do not know if and how much Customs may charge you.

PLEASE  NOTE:

We do NOT accept any returns from a foreign country for any reason at all, except damaged part of a shipment. Further Note that we do NOT accept any returned items based on complaints 'that custom charges are too high' or any other similar petty reason. If you wish to receive our products, it will cost you a little more money to import them into your country. We do NOT know how much customs will be. You will need to contact Customs directly.

Problems with Customs in your Country?

If you are not sure, if you are allowed to import our products into your country, you MUST call your Customs Authorities in your country FIRST, and ask them if you can import the products you are thinking of buying from us, before placing an order with Manuka Honey USA.

If Customs in your country decides to confiscate  or even destroy your shipment - that type of action taken by Customs, is obviously NOT in our control, and does NOT qualify for a refund from Manuka Honey USA.

Manuka Honey USA is very dedicated in serving it's customers with quality products, and shipping those products world-wide. But keep in mind, that certain countries have a Honey Embargo or an Embargo against any products from the US. So if the Customs Authorities in your country confiscate, and / or possibly even destroy your shipment, Manuka Honey USA can NOT be held responsible for THEIR actions. You will need to contact Customs as to the reason why they confiscated or destroyed your shipment.

Ask Customs to either give you a refund, or to at least attempt to return the entire shipment to us, Manuka Honey USA. If we receive your package back from Customs, we will give you a refund on all products that arrive in re-sellable condition, minus shipping charges. Again, Manuka Honey USA is NOT liable for possible actions Customs decides to take in your country including, but not limited to, confiscating or destroying your package.

Thank you for your understanding and cooperation. The Management.

Return Policy:

We do not accept any returns on un-broken, or opened containers. We do not accept returns, if customer does 'not like taste of honey', 'scent of product', 'change of mind', buyer's remorse, wants money back because of financial pinch, or any other petty reasons. The Order can NOT be cancelled AFTER products have LEFT our premises - there is NO way to stop UPS or US Mail services from delivering your package while already in transit.

We only accept AUTHORIZED RETURNS on unused, un-opened products in re-sellable condition. Products must be returned within 30 days from the date the order was placed. Please Note: Customer is responsible for shipping cost to return  products. Customer will be charged a 50% restocking fee on each returned product. This fee is charged to help cover the extra expenses of handling refunds. So please, place your order carefully, in order to avoid yourself and us, the hassle of returns. Important! All un-authorized returns will be returned un-opened at senders expense. You must call us first, before returning any product, or you will not receive a refund.

We, MANUKA HONEY USA,  reserve the right to refuse service to anyone for any reason at all, specifically to customers who proof to be extremely demanding, difficult, unnecessary time consuming, negative, aggressive, obnoxious, rude, irrational for any petty reason, moody, threatening, repeated phone harassment, or unpleasant in any other way, during the course of a business transaction. We reserve the right, and may choose not to do business at all with such a confrontational type of customer, and we are certainly NOT interested in any type of repeat business from such a customer.

This message dos NOT apply to the 99,9999% of our customers who have been absolutely pleasant and wonderful people to deal with since 1994. Thank You!

Company Policy:

Please note that our TOLL-FREE Number: 1-800 395 2196 is our ORDER number only! If you have product questions, please send us an e-mail to: manuka@manukahoneyusa.com and we will get back to you normally within 24-48 hours. If you have medical questions of any kind, those types of questions need to be addressed to your own personal medical healthcare provider. MANUKA HONEY USA does NOT have a doctor on staff and therefore is not authorized to answer medical questions of any kind.

Our Toll-Free Order Hot Line Number is not to be held up as a discussion line - blocking other customers from wanting to place an order with us.

We at MANUKA HONEY USA strongly advise you to consult with your doctor FIRST,  before using ANY alternative products to treat an ailment,  including ALL products that we have for sale at Manuka Honey USA.